11wln Privacy Policy

This Privacy Policy ("Policy") is published by 11wln ("11wln", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://11wln.bet. This Policy applies to all users of the 11wln platform, including visitors who browse without registering, registered account holders, and any individual whose personal data we process in connection with providing our services.

11wln is committed to protecting the privacy and security of every person who interacts with our platform — whether you are a cricket betting enthusiast in Lahore, a slots player in Karachi, or a live casino fan in Islamabad. We process personal data only for legitimate, clearly defined purposes and only to the extent necessary to deliver and improve the 11wln experience.

This Policy should be read in conjunction with the 11wln Terms & Conditions, which form the primary legal agreement governing your use of the platform. In the event of a conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless this Policy expressly states otherwise.

11wln collects the following categories of personal data from users of the platform. Not all categories apply to every user — the data collected depends on how you interact with 11wln and the stage of your account lifecycle.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes under applicable KYC regulations.

11wln collects personal data through the following primary channels:

• Direct provision by you — when you register an account, complete the 11wln login process, submit KYC documents, make a deposit or withdrawal, contact support, or update your account profile.
• Automated technical collection — when you access the 11wln website or mobile platform, our servers automatically log technical data including your IP address, device identifiers, browser characteristics, and session activity. This occurs on every visit, whether or not you are logged in.
• Cookies and similar technologies — 11wln uses cookies, web beacons, and local storage to track session state, maintain your 11wln login session, measure platform performance, and personalise your experience. Full details are provided in Section 7.
• Third-party service providers — identity verification (KYC) providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT gateway operators), fraud detection services, and analytics platforms may share data with 11wln in the course of providing their services to us.
• Publicly available sources — 11wln may, as part of its fraud prevention and AML compliance obligations, cross-reference information you provide against publicly available databases including sanctions lists, politically exposed persons (PEP) registers, and adverse media sources.

11wln uses the personal data it collects for the following specific purposes:

• Account creation and management — to register your 11wln account, verify your identity, maintain your account profile, and process your 11wln login credentials securely.
• Service delivery — to process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Visa/Mastercard, and USDT; to record bets placed on cricket, slots, live casino, Jackpot Bingo, and Midas Fortune; and to settle winnings accurately.
• KYC and age verification — to verify that all users are aged 21 or above and to confirm the identity of every account holder in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Fraud prevention and security — to detect and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and any other prohibited activities outlined in the 11wln Terms & Conditions.
• Responsible gaming — to administer deposit limits, loss limits, self-exclusion requests, session time reminders, and reality checks, and to monitor gameplay patterns that may indicate problem gambling behaviours.
• Customer support — to respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email at [email protected].
• Marketing and promotions — to send you information about 11wln bonuses, promotions, PSL cricket betting events, new slot titles, and platform updates where you have given consent or where we have a legitimate interest in contacting existing customers.
• Platform improvement — to analyse usage patterns, test new features, measure performance, and improve the overall 11wln experience for Pakistani players.
• Legal compliance — to comply with applicable laws, respond to regulatory enquiries, and fulfil our obligations under our international gaming licence.

11wln processes your personal data only where we have a valid legal basis to do so. The applicable legal bases are as follows:

• Contractual necessity — processing that is necessary to create and manage your 11wln account, process transactions, and deliver the betting and casino services you have signed up for. Without this processing, 11wln cannot provide its services to you.
• Legal obligation — processing required for 11wln to comply with AML/CTF regulations, KYC requirements, gaming licence conditions, and any applicable laws. This includes identity verification, transaction monitoring, and retention of financial records.
• Legitimate interests — processing carried out for 11wln's legitimate business interests, including fraud detection, platform security, abuse prevention, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent — processing based on your freely given, specific, and informed consent, primarily for direct marketing communications. You may withdraw consent at any time by updating your marketing preferences in the 11wln account dashboard or by contacting support.

11wln does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only in the following strictly defined circumstances:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Visa/Mastercard acquirers, and USDT gateway operators receive the minimum data necessary to process your financial transactions.
• KYC and identity verification providers — regulated third-party services that verify identity documents and screen against sanctions and PEP databases on our behalf. These providers are contractually bound to process data only on 11wln's instructions.
• Fraud prevention and AML services — specialist third-party platforms that help 11wln detect suspicious transactions, account takeover attempts, and bonus abuse patterns.
• IT and hosting providers — cloud infrastructure and hosting providers that store platform data in secure, access-controlled environments under strict data processing agreements.
• Customer support platforms — live chat and ticketing software providers that process your communications data to facilitate support interactions.
• Analytics providers — anonymised or pseudonymised platform usage data may be shared with analytics services to help 11wln understand how Pakistani players use the platform and identify areas for improvement.
• Regulatory authorities and law enforcement — 11wln may be required to disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies pursuant to a legal obligation, court order, or regulatory request.
• Corporate transactions — in the event of a merger, acquisition, restructuring, or sale of the 11wln business or its assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on 11wln's behalf are required to enter into a data processing agreement that restricts their use of your data to the specific purpose for which it was shared, and obliges them to maintain appropriate technical and organisational security measures.

11wln uses cookies and similar tracking technologies to operate the platform, maintain your 11wln login session, and improve the user experience for Pakistani players. The following types of cookies are in use on the 11wln platform:

• Strictly necessary cookies — these are essential for the platform to function. They maintain your authenticated session after 11wln login, remember your language and currency preferences, and enable core security features. These cookies cannot be disabled.
• Performance and analytics cookies — these collect anonymised data about how users interact with the 11wln platform, including which pages are visited most frequently and how users navigate between cricket betting, slots, and casino sections. This data helps us identify and fix performance issues.
• Functional cookies — these remember your preferences, such as your preferred deposit method (e.g. JazzCash or EasyPaisa), notification settings, and responsible gaming tool configurations, to provide a more personalised experience.
• Marketing and targeting cookies — these are used to present you with relevant 11wln promotions and are only set with your prior consent. They track which bonuses you have viewed and which game categories you engage with most.

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the 11wln website. Please note that disabling non-essential cookies may affect certain platform features. Most web browsers also allow you to control cookies through browser settings — consult your browser's help documentation for guidance.

11wln retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data — retained for the duration of your account plus a minimum of 5 years after account closure to comply with AML record-keeping obligations.
• Financial transaction records — retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements under applicable gaming licence conditions.
• KYC documents — retained for a minimum of 5 years after account closure or the last relevant transaction, whichever is later.
• Communications and support records — live chat transcripts and email correspondence are retained for 2 years from the date of the interaction, unless the communication relates to an open dispute or legal matter, in which case it is retained until resolution.
• Technical and usage data — anonymised or aggregated usage statistics may be retained indefinitely for platform improvement purposes. Identifiable technical data (e.g. IP address logs) is retained for up to 12 months.
• Marketing preferences — retained for the duration of your account. Upon account closure, your opt-out preferences are retained for 3 years to ensure we do not inadvertently re-contact you.
• Responsible gaming records — self-exclusion records and account restriction history are retained for a minimum of 5 years after the exclusion period ends to prevent reactivation in violation of responsible gaming commitments.

When data is no longer required and no legal obligation mandates its continued retention, 11wln securely deletes or anonymises it so that it can no longer be associated with any individual.

11wln takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:

• TLS/SSL encryption — all data transmitted between your device and the 11wln platform is encrypted in transit using industry-standard TLS 1.2 or higher.
• Encryption at rest — sensitive data stored in 11wln's systems, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Two-factor authentication (2FA) — optional but strongly recommended for all 11wln accounts. 2FA provides an additional layer of protection at the 11wln login stage beyond your password.
• Access controls — access to personal data within 11wln's internal systems is restricted on a strict need-to-know basis. All staff access is logged and audited.
• Brute-force protection — automated login protection mechanisms detect and block repeated failed 11wln login attempts.
• Regular security assessments — 11wln conducts periodic security reviews, vulnerability assessments, and penetration testing of its platform infrastructure.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11wln will notify affected individuals without undue delay and will take all reasonable steps to mitigate the impact of the breach.

As a user of the 11wln platform, you hold the following rights in respect of your personal data. 11wln will respond to all valid rights requests within 30 days of receipt. Complex or high-volume requests may require up to an additional 60 days, in which case we will notify you of the extension.

To exercise any of the above rights, contact the 11wln data team via live chat or by emailing [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing your request.

The 11wln platform is strictly intended for individuals aged 21 and above. 11wln does not knowingly collect personal data from, or provide services to, any person under the age of 21. All account registrations require users to confirm they meet the minimum age requirement, and this is independently verified through the KYC process.

If 11wln becomes aware that personal data has been collected from an individual under the age of 21 — whether through the registration process, during KYC review, or through any other means — the relevant account will be closed immediately, all play will be voided, and the personal data will be deleted (subject to any mandatory retention obligations under applicable law). Any deposits associated with an underage account will be returned to the source payment method.

11wln operates under an international gaming licence, and as a result some of the third-party service providers we work with — including KYC verification providers, fraud detection services, and cloud hosting infrastructure — may be located in, or process data in, jurisdictions outside Pakistan.

Where personal data is transferred to a third country, 11wln ensures that appropriate safeguards are in place to provide an equivalent level of data protection to that which applies within the jurisdiction of our licensing authority. Such safeguards include:

• Standard contractual clauses (SCCs) or equivalent contractual mechanisms incorporated into data processing agreements with third-party service providers.
• Transfer to countries that have been assessed as providing an adequate level of data protection by the relevant regulatory authority.
• Binding corporate rules where applicable within the 11wln corporate group.

By registering an account and using the 11wln platform, you acknowledge that your personal data may be transferred, stored, and processed in countries other than Pakistan in the circumstances described above.

11wln reserves the right to update or amend this Privacy Policy at any time. When we make material changes — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify you by email to your registered address and via a prominent notice displayed upon your next 11wln login.

Minor or clarificatory changes may be made without specific notification, though the updated version will always be accessible at https://11wln.bet/privacy-policy. The "Last Updated" date at the top of this document reflects when the current version was published.

Continued use of the 11wln platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material change to this Policy, you should cease using the platform and may request account closure in accordance with Section 12 of the 11wln Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 11wln processes your personal data, please contact the 11wln data team through any of the following channels:

• Live Chat: Available 24/7 within your 11wln account dashboard after login. This is the fastest way to reach our team.
• Email: [email protected] — please use the subject line "Privacy Enquiry" for all data-related requests.

If you believe that 11wln has processed your personal data in a manner that is inconsistent with this Policy or applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction in which 11wln holds its gaming licence. We would, however, appreciate the opportunity to address your concern directly before you escalate to a regulatory body — please contact our support team in the first instance.

11wln's support team is available around the clock and can assist Pakistani players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across the country. Urdu-language assistance is available on request via live chat.